Erin Moran on Lessons Learned from Changing the Hospitality Industry
Erin Moran has focused her career on how to build great company cultures.
After a decade at Great Place to Work, Erin joined Danny Meyer’s nationally-renowned Union Square Hospitality Group as Chief of Culture. In the years since, she has developed and implemented innovative culture aspects such as comprehensive family leave and a more equitable alternative to tipping at USHG’s award winning restaurants.
Erin joined host Robert Glazer on the Elevate Podcast to talk about what makes a great culture, her many game-changing policies at USHG, and more.
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On this episode, you’ll learn about:
- How Erin’s upbringing and her parents’ professional experiences shaped her view on culture.
- How Erin got her start in consulting, before moving to Great Place to Work.
- How Great Place to Work cuts through superficial workplace perks and evaluates which companies actually have thriving cultures.
- Why transparency is one of the most important parts of culture.
- Why compensation is important, but not the biggest driver of culture.
- How Erin created and implemented USHG’s widely-praised parental leave policy.
- USHG’s Hospitality Included policy, and replacing tipping with a more equitable system.
- A mistake Erin has made, and what she learned from it.
Links from the Episode
Guest: Erin Moran
Host: Robert Glazer
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